Use Name: "Hi [Name], we'd love your feedback on your recent experience with [Service/Product]."
Reference Specific Interaction: "How would you rate your support call with [Agent Name]?"
Benefit: Makes the request feel less generic and more important to the recipient.
Incentivize (Optional, but Effective):
Method: Offer a small incentive for completing the feedback (e.g., entry south africa phone number list into a draw, a small discount on next purchase, loyalty points).
Example: "Share your feedback & get 10% off your next order! [Link]"
Benefit: Significantly boosts response rates.
Follow Up on Feedback (Especially Negative):
Method: Have a system to alert your team to negative feedback (e.g., 1-2 star ratings). Follow up with a personal call or SMS from a customer service representative to understand and address the issue.
Benefit: Turns negative experiences into opportunities for service recovery and shows customers you care, potentially preventing churn.
Compliance & Opt-out:
Consent: Ensure you have proper consent to send these transactional or feedback-related SMS messages. (Often considered transactional, but clearly state purpose).
Opt-out: Always provide clear instructions on how to opt out (e.g., "Reply STOP to opt out of feedback requests").
