Let's read the following article to learn more about some of the benefits that the Call Center system brings to businesses!
MiCXM Call center has many outstanding features to usa fax data help improve customer satisfaction index for businesses.
Concept
MiCXM call center is a center for receiving, processing & taking care of customers via phone (IP-Phone or Mobile) built on a cloud computing platform.
Able to meet all business needs from Inbound (Recording questions, solving customer problems...) to Outbound (Sales/business consulting, promoting services, products...)
Classify
Inbound Call Center:
Receive and respond to customer information from outside to the Call Center, manage incoming customer calls regarding issues related to products, sales or other support information.
Suitable for:
Customer care
Consulting and answering customers.
Technical support.
Sell.
Outbound Call Center
Outbound call centers are operated to conduct telemarketing/telesales, event invitations, donations, debt collection, and market research.
Suitable for:
Customer care
TeleSales.
Financial insurance consulting
What benefits does MiCXM call center bring to businesses?
Call center is organized in a company to receive and answer incoming calls from customers, provide information to customers and also used for telemarketing and customer care purposes. MiCXM Call Center solution is capable of meeting the requirements of a professional switchboard with dozens to hundreds of specialists, with the ability to make/receive thousands of calls per day thanks to the ability to route intelligent call distribution (ACD) and the ability to monitor call quality to thereby allow businesses to optimize their customer care activities.
