During the pandemic, the retail sector had to adapt at a rapid pace to handle online shopping, facing unprecedented logistical challenges.
Reports reveal that the impact of teleworking tools has undoubtedly been positive, as they have enabled the safeguarding of activities.
As a result of the lockdown, physical retail has become a thing of the past. At least, apparently. But teleworking has emerged as a solution to ensure the continuity of many businesses , which have been forced to acquire technological tools to carry it out successfully.
How has teleworking impacted the retail sector ? What initiatives have been launched to adopt it? What technological tools are companies using to meet remote demand? We give you all the answers in this post.
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How has teleworking impacted the retail sector ?
The report “ Resetting Normal: redefining the new era of work ”, published by Adecco in the second quarter of 2020, reveals that the retail sector is the third best valued by the users surveyed (68%). Ahead of it are the healthcare sector (79%) and the cleaning sector (73%).
These data show that the massive remote work experiment has had a positive impact on the retail sector , which has been able to cope with a disproportionate growth in online orders as a result of confinement. But, as with all changes, adaptation has not been easy, and a series of areas or resources must be assessed, which we discuss below.
Investing to supply
The food retail sector in Spain, for example, has seen unpredictable peaks in demand, with a consequent increase in home delivery services .
This situation has, on the one hand, complicated the activity of the entire chain of operators, and, on the other, has forced the implementation of decisions to ensure supply, such as the following:
Have a maximum number of units of the same product per person.
Strengthen staff at checkout and home delivery of orders.
Hire replenishment, warehouse and distribution staff.
Use virtual platforms to hold meetings and inform staff about their tasks.
Having an e-leader
COVID-19 has posed a huge challenge in terms of decision-making . After all, leading in times of crisis is not easy. Even less so when a company whose survival depends on supply must fulfill orders remotely and, at the same time, adapt its operation to teleworking , including e-training of the team , and adapting to new technological tools for remote activity.
In this sense, the e-leader is presented as a fundamental professional who uses digital information and communication tools. Some of his/her duties include the design, planning, communication and management of remote work .
