Voice
Nov 14, 2024
How to Use Voice Transcriptions for Customer Analytics
Your business customer service team spends hours on the phone each day. They address customer concerns, answer questions, and provide support. And, while some important details are logged, other chinese malaysia phone number list valuable insights, emotions, and recurring themes can easily be missed once the call ends.
Voice transcription captures all of these details for more informed decision-making.
When combined with voice intelligence—AI and machine learning techniques— call transcriptions can reveal patterns, track sentiment, and highlight actionable insights.
Let’s explore how voice transcription for customer analytics can help improve your user engagement strategies.
What is voice transcription?
Voice transcription, or audio-to-text conversion, is the process of converting audio from voice or video calls into written text, allowing businesses to store conversations in a searchable, readable format. Transcription can occur in real-time during a call or afterward from recorded audio.
