We also needed data on one-time costs for testing, launching into operation and monthly operating costs. And these costs had to be understandable and transparent. We formulated the requirements for corporate telephony as follows. First, the implementation of the possibility of using a SIP phone on a desktop computer and on an Android device, a mobile phone using FMC technology as PBX clients. Secondly, search or create a lead in the Bitrix24 CRM system and open a deal/company/contact card when making an incoming call from a number entered as a contact. If the phone number is not found, the system should create a lead.
When an incoming call occurs, it should finland email list be forwarded to the number of the responsible person. on the supplier's server, display a link to the call recording after making an incoming/outgoing call in the client/lead/deal card in the CRM system. When there is an incoming call to a corporate mobile FMC number, the call is processed on the Bitrix24 side in the same way as the uniform rules that apply to all incoming calls. And finally, when making an outgoing call from a corporate FMC mobile number with or without dialing through a PBX – recording the conversation, linking and displaying a link to the record to the lead/deal/contact/company entity card in Bitrix24, as well as creating a lead if the entity with the corresponding phone number is not found in the CRM.
Did you have any restrictions on the project? Yes. We have an online store phone number that belongs to another provider, which we could not refuse - there is a high risk of losing regular customers. Also, we were not ready to switch to another CRM, and if MCN Telecom did not have integration with Bitrix24, adequate technical support that responds quickly and its own MVNO number capacity, the cooperation would not have taken place. We were ready to “land” incoming traffic from the number on any PBX, while the client’s number should not be modified (hidden, cut off or changed) in Bitrix24. And finally, typical PBX features such as voice greeting, IVR, voicemail, etc.
