Prospects for the development of voice technologies
Posted: Tue Jan 28, 2025 9:21 am
NLP helps process complex voice queries in Google or Yandex — for example, “Find an office laptop with up to 8 GB of RAM and up to 120 GB of SSD.” This way, users can quickly get to the brand’s website by dictating a couple of phrases into their phone.
Voice solutions are also actively integrated into CRM systems, used for initial interviews, optimization of warehouse operations, etc.
The new possibilities of voice technology are not limited to sales - the trend affects many accounting directors email list important industries.
Medicine
Doctors will be able to fill out patient cards faster, which will increase the number of appointments per working day.
This technology is also useful when conducting ultrasound, X-ray, MRI and other procedures: the specialist dictates the results of the study to the digital assistant, and they are automatically included in the required document.
HoReCa
Using voice technology, hotels and restaurants are setting up voice bots to make room and table reservations, as well as automatically answer frequently asked questions, such as room rates or menu items.
In addition, hotels have begun to implement smart home systems in their rooms. For example, at Starwood Hotels & Resorts, guests can use Siri and iPad applications to change the temperature, adjust the lights, turn on the TV, etc.
using voice commands.
Education
Global Marketing Insights reported that in 2023, 31.5% of AI voice applications were used in the educational segment, due to the important contribution of synthesized speech to the education of people with disabilities, such as blindness, dyslexia, etc.
Speech transcription also speeds up lecture note-taking and helps students retain more of the material.
Voice technologies have become more actively used for primary education. For example, Secondary School No. 619 in St. Petersburg uses the voice assistant Marusya, who answers students' questions, reads literary works aloud, helps them master the basics of mathematics through interactive voice tasks, etc.
Voice solutions are also actively integrated into CRM systems, used for initial interviews, optimization of warehouse operations, etc.
The new possibilities of voice technology are not limited to sales - the trend affects many accounting directors email list important industries.
Medicine
Doctors will be able to fill out patient cards faster, which will increase the number of appointments per working day.
This technology is also useful when conducting ultrasound, X-ray, MRI and other procedures: the specialist dictates the results of the study to the digital assistant, and they are automatically included in the required document.
HoReCa
Using voice technology, hotels and restaurants are setting up voice bots to make room and table reservations, as well as automatically answer frequently asked questions, such as room rates or menu items.
In addition, hotels have begun to implement smart home systems in their rooms. For example, at Starwood Hotels & Resorts, guests can use Siri and iPad applications to change the temperature, adjust the lights, turn on the TV, etc.
using voice commands.
Education
Global Marketing Insights reported that in 2023, 31.5% of AI voice applications were used in the educational segment, due to the important contribution of synthesized speech to the education of people with disabilities, such as blindness, dyslexia, etc.
Speech transcription also speeds up lecture note-taking and helps students retain more of the material.
Voice technologies have become more actively used for primary education. For example, Secondary School No. 619 in St. Petersburg uses the voice assistant Marusya, who answers students' questions, reads literary works aloud, helps them master the basics of mathematics through interactive voice tasks, etc.