Regular Internal Audits
Posted: Sat May 24, 2025 8:59 am
Proactive Checks: Conduct regular internal audits of your DNC lists, scrubbing procedures, call recordings, and agent practices to identify and rectify any potential non-compliance before it leads to complaints or litigation.
Litigator Scrubbing: Consider scrubbing your lists against databases of known TCPA plaintiffs to further reduce litigation risk. While not a substitute for DNC compliance, it's an added layer of protection.
DNC List Strategy in Action (A Workflow Example)
Lead Acquisition:
Ensure all lead generation forms (online, offline) clearly obtain consent, australia phone number list especially for autodialed/prerecorded calls/texts, and specify who will be calling.
Vet third-party lead providers to confirm their robust consent practices.
List Preparation:
Scrub 1: Remove numbers on the National/Regional DNC lists (e.g., U.S. National DNC, Canadian DNCL).
Scrub 2: Remove numbers on your internal DNC list.
Scrub 3 (U.S. only): Remove numbers flagged by the Reassigned Numbers Database.
Scrub 4 (U.S. only): Remove numbers on relevant state DNC lists.
Scrub 5 (Optional but Recommended): Remove known TCPA plaintiff numbers.
Dialing:
Ensure your dialing system has built-in DNC checks and adheres to calling hours.
Agents use compliant scripts.
During the Call:
Agents clearly identify themselves and the company.
Agents are trained to listen for and immediately action any DNC requests, regardless of how they are phrased.
Requests are immediately logged in the CRM.
Post-Call Processing:
Automated systems process DNC requests within 10 business days (U.S. TCPA).
Opt-out confirmation (if sent) is non-promotional.
Records of DNC requests are maintained for 5 years.
By implementing this comprehensive and vigilant DNC list strategy, telemarketing operations can navigate the complex compliance landscape of 2025, reduce legal exposure, and build a more respectful and ultimately more effective sales process.
Litigator Scrubbing: Consider scrubbing your lists against databases of known TCPA plaintiffs to further reduce litigation risk. While not a substitute for DNC compliance, it's an added layer of protection.
DNC List Strategy in Action (A Workflow Example)
Lead Acquisition:
Ensure all lead generation forms (online, offline) clearly obtain consent, australia phone number list especially for autodialed/prerecorded calls/texts, and specify who will be calling.
Vet third-party lead providers to confirm their robust consent practices.
List Preparation:
Scrub 1: Remove numbers on the National/Regional DNC lists (e.g., U.S. National DNC, Canadian DNCL).
Scrub 2: Remove numbers on your internal DNC list.
Scrub 3 (U.S. only): Remove numbers flagged by the Reassigned Numbers Database.
Scrub 4 (U.S. only): Remove numbers on relevant state DNC lists.
Scrub 5 (Optional but Recommended): Remove known TCPA plaintiff numbers.
Dialing:
Ensure your dialing system has built-in DNC checks and adheres to calling hours.
Agents use compliant scripts.
During the Call:
Agents clearly identify themselves and the company.
Agents are trained to listen for and immediately action any DNC requests, regardless of how they are phrased.
Requests are immediately logged in the CRM.
Post-Call Processing:
Automated systems process DNC requests within 10 business days (U.S. TCPA).
Opt-out confirmation (if sent) is non-promotional.
Records of DNC requests are maintained for 5 years.
By implementing this comprehensive and vigilant DNC list strategy, telemarketing operations can navigate the complex compliance landscape of 2025, reduce legal exposure, and build a more respectful and ultimately more effective sales process.