Beyond the Script: The Human Element

Job data forum discussion of job market trends and data.
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armdrejoan
Posts: 469
Joined: Tue Jan 07, 2025 4:47 am

Beyond the Script: The Human Element

Post by armdrejoan »

Recording Disclosure: "Just so you know, this call is being recorded for quality and training purposes." (Often automated by dialer, but good to be aware).
Data Sourcing (if asked): Be prepared to transparently state how you obtained their contact information (e.g., public business records, industry directories, or from a reputable data provider like Latest Mailing Database, emphasizing ethical sourcing).

Tone and Delivery: Even the best script fails with poor delivery. Be confident, warm, enthusiastic, and conversational. Avoid sounding robotic.
Listen to the Pauses: Don't rush or australia phone number list interrupt. Allow silence for the prospect to think and respond.
Be Prepared to Deviate: The script is a guide. If the conversation takes a different but relevant turn, follow it. Authenticity builds trust.
Post-Call Documentation: Immediately log all notes, insights, and agreed-upon next steps in your CRM. This ensures seamless follow-up.
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