Use: Provide real-time, personalized support directly through WhatsApp.
Method: Set up automated chatbots for common FAQs and basic queries (e.g., order status, return policy). Escalate to human agents for complex issues.
Benefit: Offers convenient, immediate support, reducing call center volume and improving customer satisfaction. Customers prefer interacting on a platform they already use daily.
Transactional Notifications (Enhanced):
Use: Beyond basic SMS, send richer transactional updates.
Method: Order confirmations with product images, shipping updates south africa phone number list with interactive maps, delivery notifications, appointment reminders with calendar integrations.
Benefit: Provides a more visually appealing and informative experience for crucial updates.
Personalized Sales Conversations & Consultations:
Use: For products or services requiring a consultative approach.
Method: Sales reps can engage directly with qualified leads, answering questions, sharing product catalogs (PDFs), or even video links for demonstrations.
Benefit: Builds trust and facilitates the sales process in a familiar, personal environment.
