Timing is Crucial:
Posted: Sat May 24, 2025 10:53 am
Post-Purchase: Send a feedback request a few days after a product is delivered or after a service is rendered, while the experience is still fresh.
After Customer Service Interaction: Immediately after a support call, chat, or ticket resolution.
After Event/Appointment: A few hours or a day after a webinar, in-store event, or service appointment.
Benefit: Captures immediate, accurate sentiment, leading to higher response rates.
Keep it Short and Simple (SMS Constraints):
Single Question/Rating Scale: SMS is best for 1-3 quick questions or a simple rating scale (e.g., 1-5, 0-10).
Link to Longer Survey (Optional): If you need more in-depth south africa phone number listfeedback, send a concise SMS with a link to a mobile-optimized survey landing page. "Thanks for your purchase! Share your thoughts in our quick 2-min survey: [Survey Link]"
Call-to-Action (CTA): Make it extremely clear how to respond (e.g., "Reply 1-5," "Click here," "Reply STOP to opt-out").
Automate Triggered Feedback Requests:
Integration: Connect your SMS platform with your CRM, e-commerce platform, or service desk software.
Workflow: Set up automated triggers (e.g., "When order status is 'Delivered'," "When support ticket is 'Closed'").
Benefit: Ensures timely delivery of feedback requests without manual effort.
After Customer Service Interaction: Immediately after a support call, chat, or ticket resolution.
After Event/Appointment: A few hours or a day after a webinar, in-store event, or service appointment.
Benefit: Captures immediate, accurate sentiment, leading to higher response rates.
Keep it Short and Simple (SMS Constraints):
Single Question/Rating Scale: SMS is best for 1-3 quick questions or a simple rating scale (e.g., 1-5, 0-10).
Link to Longer Survey (Optional): If you need more in-depth south africa phone number listfeedback, send a concise SMS with a link to a mobile-optimized survey landing page. "Thanks for your purchase! Share your thoughts in our quick 2-min survey: [Survey Link]"
Call-to-Action (CTA): Make it extremely clear how to respond (e.g., "Reply 1-5," "Click here," "Reply STOP to opt-out").
Automate Triggered Feedback Requests:
Integration: Connect your SMS platform with your CRM, e-commerce platform, or service desk software.
Workflow: Set up automated triggers (e.g., "When order status is 'Delivered'," "When support ticket is 'Closed'").
Benefit: Ensures timely delivery of feedback requests without manual effort.