Product Usage Tips & Education (1-3 Days Post-Delivery):
Posted: Sun May 25, 2025 3:33 am
Purpose: Help customers get the most out of their purchase, reducing buyer's remorse and increasing satisfaction.
SMS: "Loving your new [Product Name]? Here are 3 quick tips to maximize its use: [Link to blog post/FAQ]" or "Got a question about your [Product]? Check out our quick video guide: [Link]"
Benefit: Adds value, positions your brand as helpful, and reduces churn by ensuring product satisfaction.
Feedback & Review Request (7-14 Days Post-Delivery):
Purpose: Gather valuable social proof and identify any issues before they escalate.
SMS: "Hi [Name]! We'd love your thoughts on your recent [Product south africa phone number list Name] purchase. Leave a quick review here: [Review Link]" or "How was your experience with [Brand Name]? Reply with a quick rating 1-5, or TEXT HELP for assistance."
Benefit: Collects UGC, improves SEO, and provides insights for product/service improvement.
Replenishment Reminders (Timed to Product Life Cycle):
Purpose: Prompt repurchase of consumable goods or services at the optimal time.
SMS: For coffee, "Time for a refill, [Name]? Your favorite [Coffee Blend] is ready for reorder: [Link]"
SMS: For contact lenses, "Your [Contact Lens Type] supply might be low! Reorder now to avoid running out: [Link]"
Benefit: Drives repeat purchases based on natural consumption cycles.
SMS: "Loving your new [Product Name]? Here are 3 quick tips to maximize its use: [Link to blog post/FAQ]" or "Got a question about your [Product]? Check out our quick video guide: [Link]"
Benefit: Adds value, positions your brand as helpful, and reduces churn by ensuring product satisfaction.
Feedback & Review Request (7-14 Days Post-Delivery):
Purpose: Gather valuable social proof and identify any issues before they escalate.
SMS: "Hi [Name]! We'd love your thoughts on your recent [Product south africa phone number list Name] purchase. Leave a quick review here: [Review Link]" or "How was your experience with [Brand Name]? Reply with a quick rating 1-5, or TEXT HELP for assistance."
Benefit: Collects UGC, improves SEO, and provides insights for product/service improvement.
Replenishment Reminders (Timed to Product Life Cycle):
Purpose: Prompt repurchase of consumable goods or services at the optimal time.
SMS: For coffee, "Time for a refill, [Name]? Your favorite [Coffee Blend] is ready for reorder: [Link]"
SMS: For contact lenses, "Your [Contact Lens Type] supply might be low! Reorder now to avoid running out: [Link]"
Benefit: Drives repeat purchases based on natural consumption cycles.