Instead of talking endlessly, you should ask for the email and australia fax data send pictures for the customer to see, it will be much more intuitive. Or ask to meet the customer, invite the customer to the project, have a sales kit ready, face to face then the consultation will be clear and effective. Remember, do not describe the house over the phone, do not try to sell over the phone.
Countless times, I received calls from sales people with the famous opening line: 'May I ask if this is Mr. Duong's number?'. I answered: 'Yes, this is Mr. Duong!'. The person continued to ask the same question, even repeating it 2 or 3 times. I was a bit annoyed and thought to myself 'if not, who else would come here?' but still tried to hold back and happily answered: 'Yes, this is my Mr. Duong!'.
Now you are satisfied and do not ask that question anymore. This mistake happens when you are not focused on the call, and listening to the customer. In your mind, you want to hear: 'Yes, this is Mr. Duong's phone number'. Remember: focus on the phone to get better results, whatever you do, you must pay attention to get good results.
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Do not mention customer name
People like to hear their name called out softly. Most of you do not understand this and make your customers satisfied. When calling, remember to constantly 'use your tongue to caress and caress the customer's name', as well as mention your name so that the customer remembers you. For example, I have a customer who teaches at a university, named Lien, instead of saying: 'Hello', 'Can I have your email', 'Can I make an appointment'...
Then I would say something like this: 'Hello, Ms. Lien, Duong', 'Can you talk to Ms. Lien for a moment, Duong?', or 'Do you have time today? Can you come to my house and advise Ms. Lien about the project in more detail?'. There, chirping the customer's name, chirping your own name, both sides will remember each other's names more easily.
Empty greeting
When receiving a call, many people, especially those new to the profession, often say 'Hello' in a blank tone, which sounds very unfriendly. From today, let's change, pick up the phone and start with a clear, golden voice: 'Hello, Duong'. I guarantee, your conversation with customers will be much more exciting.
Don't know how to please customers
I have a very clever younger brother. Every time he receives a call from a customer, he asks the customer to hang up so he can call back, in order to save the customer's phone bill. Even though nowadays, domestic calls are mostly free. But when doing so, the customer will feel happy and impressed because the sales staff cares about them.
They will give you a plus point. However, don’t apply it too mechanically, especially in urgent situations like closing a deal or when you are driving. Because you may have turned off your phone, and if you call them back, they won’t answer. Try it and see if it works, then decide whether to do it or not.
Above are some notes on how to use the phone more effectively, specifically for new real estate sales staff. Hopefully, it will help you improve your sales performance through using your smartphone more intelligently and appropriately.
