Return of goods, withdrawal from the contract, complaint - differences
Posted: Sun Dec 15, 2024 7:17 am
It is worth noting that the return of goods, withdrawal from the contract and complaint are three different processes that have different legal bases and procedures. Differences:
Return of goods : This usually happens when saudi number for whatsapp a customer changes their mind after a purchase. This may be because the product does not meet expectations or the customer simply wants to exchange it for another one. Returns are possible without giving a reason, provided that the product has not been used, damaged and is within a specified time (usually 14 days). Returns most often concern online purchases and are part of the right of withdrawal.
Withdrawal from the contract : This is a right that gives the customer the possibility to terminate a distance contract without giving a reason within 14 calendar days of receiving the goods. Withdrawal applies only to transactions concluded outside the company's premises (e.g. via the Internet, by phone). After withdrawal from the contract, the customer is obliged to return the goods, and the seller must return the money.
Complaint : Complaint is a procedure that concerns products that are defective or inconsistent with the contract. If the goods are damaged, have physical defects or do not meet the standard described in the offer, the customer has the right to file a complaint and demand repair or replacement of the goods, and in the event of the impossibility of replacement - a refund. Complaints can be filed at any time after purchase, but they are related to the defectiveness of the goods, and not to the consumer's decision.
Return of goods : This usually happens when saudi number for whatsapp a customer changes their mind after a purchase. This may be because the product does not meet expectations or the customer simply wants to exchange it for another one. Returns are possible without giving a reason, provided that the product has not been used, damaged and is within a specified time (usually 14 days). Returns most often concern online purchases and are part of the right of withdrawal.
Withdrawal from the contract : This is a right that gives the customer the possibility to terminate a distance contract without giving a reason within 14 calendar days of receiving the goods. Withdrawal applies only to transactions concluded outside the company's premises (e.g. via the Internet, by phone). After withdrawal from the contract, the customer is obliged to return the goods, and the seller must return the money.
Complaint : Complaint is a procedure that concerns products that are defective or inconsistent with the contract. If the goods are damaged, have physical defects or do not meet the standard described in the offer, the customer has the right to file a complaint and demand repair or replacement of the goods, and in the event of the impossibility of replacement - a refund. Complaints can be filed at any time after purchase, but they are related to the defectiveness of the goods, and not to the consumer's decision.